Your customer service line refused to let me speak to a manger or anyone higher up than them and then blocked my call every time I called it went to like voicemail. Keep me from my sick grandma

GetHuman-fgbwm's customer service issue with Priceline from May 2018

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The issue in GetHuman-fgbwm's own words
Get my reservation fixed cause I booked western hotel! But the trip number came back Omni! Than wanted to speak to manager which she refused said they couldn’t do anything for me. Which I know from experience that’s not true! Ask for employee I.D and her name again. She hung up on me. Than both me and my husband called back but it was if are phones were blocked. Straight to some kinda voicemail... ... I booked two rooms at the Westin Memorial city location energy Corredor by the hospital and had the reservations all set up with the hotel and ready to book on priceline. The importance of the Westin being the hotel that I reside at tonight is very important to me and my family for multiple reasons. Including the convenient close location to the hospital in which a family member of ours is unfortunately being cared for at this time. I need my reservation and transferred to the Westin instead of the Omni Westside location which was not the hotel I booked but is the hotel that is for the trip number and reservation number I got for The two rooms are reserved. I spoken to the human resources at the Westin the front desk as well as a reservation line and had everything set up so I just need to be transferred immediately
They don’t realize my whole family was at the hospital where my grandma is dying!! And nephew bday* prom after party!

GetHuman-fgbwm did not yet indicate what Priceline should do to make this right.

I’m beyond good customer. I live threw y’all. Either mine or my wife’s account last * months cause we are Harvey victims and hotels are only place to live and I travel! Wish y’all would give us even better prices cause it’s hard pay **-***$ a night that’s ****$-****$ a month we spend with u and we have many problems these last * months with y’all which I’d think since ur in the hotel business and we are probably one of ur best if not best customer u have should be throwning free hotel nights and give us a platinum customer ranking where rooms are very cheap like **-**$ a night **** a month maybe weekly deals idk just ideals for u
Give me a free night!
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Priceline

Ur relocation department. Cause I booked western hotel and it came back Omni
Customer service issue
Reported by GetHuman-fgbwm
May 18th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 425 others
0 customers following this
Items needed
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Timeline

GetHuman-fgbwm started working on this issue
May 18th, 2018 12:21am
GetHuman-fgbwm indicated the issue is not fixed yet.
May 19th, 2018 4:38pm
GetHuman-fgbwm indicated the issue is not fixed yet.
May 21st, 2018 4:50am
GetHuman-fgbwm indicated the issue is not fixed yet.
May 21st, 2018 4:52am

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