We placed an order on ****** ( ************) . It isn’t set for delivery until...

GetHuman1480028's customer service issue with Pottery Barn from November 2018

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The issue in GetHuman1480028's own words
We placed an order on ****** ( ************) . It isn’t set for delivery until *****-*****. I called to add * Bryon Coffee Tables to the order to be delivered with our prior order. I was told that can’t be done & I have to pay a whole new delivery charge. Your competition allows for order additions at no additional delivery charge.( Crate & Barrel) You have lost a sale and a customer. Our prior order was $**** and this would have been another $***. Short sighted on PB’s part. And I waited on hold over ** minutes to find that out.
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Pottery Barn

Customer service issue
Reported by GetHuman1480028
Nov 3rd, 2018 - 2 mons ago
I have an issue with Pottery Barn too
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Seen by 1 customer so far
Similar issue to 182 others
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Timeline
GetHuman1480028 started working on this issue
Nov 3rd 7:11pm