We placed an order on ****** ( ************) . It isn’t set for delivery until...
GetHuman1480028's customer service issue with Pottery Barn from November 2018
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The issue in GetHuman1480028's own words
We placed an order on ****** ( ************) . It isn’t set for delivery until *****-*****. I called to add * Bryon Coffee Tables to the order to be delivered with our prior order. I was told that can’t be done & I have to pay a whole new delivery charge. Your competition allows for order additions at no additional delivery charge.( Crate & Barrel) You have lost a sale and a customer. Our prior order was $**** and this would have been another $***. Short sighted on PB’s part. And I waited on hold over ** minutes to find that out.
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