Hi,**I am writing to express my extreme disappointment in my experience*with Postmates...

GetHuman-kelseyop's customer service issue with Postmates.com from November 2018

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Hi,**I am writing to express my extreme disappointment in my experience*with Postmates yesterday on ***** for a Taco Bell order. When the*delivery driver arrived at Taco Bell, the restaurant told him their*credit card machine was declining my card (although I had already been*charged via Postmates) and confirmed multiple times that he could no*longer deliver my order. At that point I paid for dinner elsewhere.*Nearly * hours later (after no communication with the man who was*supposed to deliver my order), he showed up at my front door. At this*point I was told he couldnt bring the order, I had already eaten*dinner and was woken up by him calling me and knocking on my door*after **pm. Not only is it frustrating that I paid for an order that*was then told could not be delivered to me, but then once I reported*it I was only given a $* inconvenience credit? Due to your team's*miscommunication, please refund me the full amount as I had to spend*that on a new meal in replace of my order. I do not want a Postmates credit, I want my money back. **Thank you

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Postmates.com

Customer service issue
Reported by GetHuman-kelseyop
Nov 14th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 16829 others
0 customers following this

Timeline

GetHuman-kelseyop started working on this issue
Nov 14th, 2018 12:34am

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