I placed two orders on ********** with two separate thai restaurants for PICK UP. I wen...

GetHuman-ndidiama's customer service issue with Postmates.com from June 2018

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The issue in GetHuman-ndidiama's own words
I placed two orders on ********** with two separate thai restaurants for PICK UP. I went to Sweet Chili Thai Cuisine first hoping to pick up my order, only to be told by the gentleman in the front that my order was already picked up by a postmates driver for delivery. HOW can a driver pick up an order that a customer was going to pick up themselves? No one from postmates contacted me either about a deliver. My receipt clearly says its a pick up order (and also says it was picked up, which I didn't initiate personally. The restaurant must have because I don't confirm pick up until I confirm my order is correct) and they didn't want to make a new order for me. Because of that fiasco, I ran out of enough time to pick up my second order from the other restaurant I ordered from, Pink Pepper, and had to rush back to work to make sure I clocked in on time. This is incredibly poor customer service and shows the restaurants you guys choose to work with have incredibly lazy and lax methods to double check who is picking up what food and confirming that the correct people are taking these foods from their restaurants. I just want my money back immediately for both orders. I do not want a credit. I do not want free food. I do not want anything less than a full refund for my orders.
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Postmates.com

Customer service issue
Reported by GetHuman-ndidiama
Jun 12th, 2018 - 9 mons ago
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GetHuman-ndidiama started working on this issue
Jun 12th, 2018 10:04pm