I bought a jacket on Poshmark that the seller “blacklabmom**” grossly misrepresented th...

GetHuman-crunnell's customer service issue with PoshMark from November 2018

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I bought a jacket on Poshmark that the seller “blacklabmom**” grossly misrepresented the sizing. I contacted both the seller and Poshmark via message and email. Posh mark responded with a form letter suggesting I try to resell the jacket because “not fitting” is not reason enough for a refund. The reason the jacket doesn’t fit it because it is not a men’s medium, per the website of the manufacturer the sizing is barely a men’s small (numbered sizing per UK.) The seller either has no idea how to equate numbered sizing to American sizing or she is fraudulent. Either way, it seems that PoshMark is inclined to not support buyers even if the sellers misrepresent the product, a contraction of their refund policy as stated on their website.

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PoshMark

Customer service issue
Reported by GetHuman-crunnell
Nov 28th, 2018 - 2 years ago
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Seen by 7 customers so far
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GetHuman-crunnell started working on this issue
Nov 28th, 2018 4:48pm

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