PoshMark Customer Service Issues

I bought two pairs of the same shoes from different sellers on your website. One was described as red, the other as orange, but they arrived in a mix of reddish-orange. I've been discussing this with v Perez [redacted] for a refund. I need help getting my money back. I've had good experiences with previous purchases on your site, but this situation is disappointing and frustrating due to the inaccurate descriptions. I've provided additional photos showing the color issue. I wanted a true red and a true orange pair, not a mix. Please assist me in getting a refund. Thank you for your help.

I purchased a mink coat but the seller, Gipsy, sent a "min k" coat instead. I asked for a refund of $81, as I can't use it. Another seller, Kristal, claimed a coat was XL but it was a small size. After numerous attempts to contact them for a refund but no response, I had to involve PayPal by opening a dispute. I need this money from my SSI account to pay my rent due to my disability. Please expedite the refund process, as I am in a difficult situation. I feel ignored and insulted. My doctor may contact you regarding this matter. Please address this promptly before PayPal resolves the disputes.

I have the order number from the seller, Gipsy, that I received via email. The amount was $81. I decided to cancel my order because the seller misrepresented the item as a mink coat, but later admitted it wasn't. This has caused issues with getting a refund due to frequent dishonesty from your seller. I have been a customer for 7 years without any problems prior to this incident. I would appreciate a refund before I have to escalate the matter through PayPal. I enjoy using Poshmark and have found many great items there, such as Nine West shoes that I couldn't find elsewhere. Thank you for providing this platform, and I apologize for the inconvenience.

I purchased a pearl necklace on Poshmark that arrived in a damaged condition. After having a jeweler assess it, they confirmed it was beyond repair due to prior damage. The seller claimed it was in perfect condition when sold to me, but it was clear that they had attempted to fix it with glue on broken pearls. I followed Poshmark's instructions, providing multiple emails and photos of the issue within 24 hours of receiving the package. Despite my efforts, Poshmark has disregarded the problem, closed the investigation labeling the package as fine, and has not communicated with me. I am feeling frustrated and find this lack of response unfair. My goal is to receive a refund for this unacceptable situation.

I recently updated my bank account information to redeem my earnings, but it hasn't reflected in the account yet. The process seems to be stuck at the "processing" stage. I have double-checked the bank details, but the funds are still not showing up. Could you please assist me with this issue? My account name is @stylebycoley.

I ordered Zenana jeans, item # 5b9d[redacted]deebbadde9665, on Saturday, September 15th, and they were shipped on September 20th. The seller only communicates through the order question section. The package was sent to the distribution center in Indianapolis, IN, instead of our center in Gary, IN, or the post office in Valparaiso, IN. I have contacted USPS, but they cannot investigate until Monday, the 23rd. I am concerned that the seller may have shipped it to the wrong address. I am unable to speak with anyone until Monday. It would be helpful if POSHMARK had a customer service phone number for situations like this. Thank you.

I was charged twice by the seller for an item, totaling $31.49! The duplicate payment needs to be refunded to my account immediately. This error has caused me late fees, which is impacting my ability to cover medical expenses for my doctor's appointment related to my condition. It's disheartening as a person dealing with permanent disability due to breast cancer to face such issues. Contact me at [redacted]. I am now hesitant to trust this seller. Here are the seller's details as they appear on my bank statement. I received an overdraft notice with a negative balance after the transactions, along with incurred fees. I request a prompt resolution and clarification for the double charge. Thank you, Deborah W.

Hello, my name is Bernice DeJesus. I placed an order on Poshmark around September 9th. I contacted my bank and the amount of the order was debited from my credit card on 9/17/18. I have tried to reach out to your business twice but haven't received any response. This is my third attempt to contact you. You can reach me at [redacted]. I would appreciate it if someone could get in touch with me regarding my purchase. The email I used was [redacted], but the correct email is [redacted] I bought a dress for $19.99 plus shipping and tax, and this was my first purchase with your company. I would really like some feedback on my order. My address is [redacted] Northmont Road, Windsor Mill, Maryland [redacted]. Thank you for your prompt attention to this matter. I did not receive an order number via email, but the payment was deducted from my credit card.

I have been trying to reach you several times without any response. I am facing an issue with my outdated email on file ([redacted]) since I have changed jobs, making this email invalid. Due to recently relocating, my mailing address has also changed, and I am unable to update it without a valid email address. I would like to update my account with my current email ([redacted]) and phone number. This is crucial for me to continue using Poshmark. Could you please assist me with updating this information? I am open to verifying my identity through Facebook if necessary. Thank you.

I unfortunately had an unsettling experience with another user on Poshmark. We agreed to trade outfits, but after sending mine, the other user did not reciprocate. They falsely accused me of sending damaged goods and claimed to have received an email from Poshmark instructing them to keep my item. Consequently, they sold my outfit on Mercari. When I tried to warn others about this user, she reported me, resulting in my closet being temporarily shut down. Despite numerous emails to Poshmark, I have not received a satisfactory response. As a mother of five children who relies on selling items to support my family, I find this situation distressing. This user has a history of problematic transactions, including falsely claiming items are damaged to receive free products. I urge Poshmark to investigate this matter further and prevent further incidents.

My son recently ordered a black Cameo sweater for his birthday using a Visa gift card from SELLER S Sebastian VILLAR. The delivery was supposed to arrive by October 11, but we haven't received it. I suspect it may have been delivered to the wrong address. The order number is 5bb4f4477c979d7ae5eff378. The deducted amount is off the gift card. Please contact me at [redacted] or via text as soon as possible. Alternatively, you can reach me at [redacted] I prefer speaking with someone directly over email. Thank you for looking into this. Jennifer Torres (Mom)

I am new to using the Poshmark app. The first time I tried direct deposit, I used a friend's bank account and it worked fine. The second time, after setting up my own account, the app says the transaction is complete but my bank shows no sign of the deposit. Poshmark insists it went through but I have not received the money. I have reached out via email multiple times with no response. I am frustrated because this is my money. I would appreciate a prompt resolution regarding this issue as soon as possible. My Poshmark handle is @nicolemarie_81. You can reach me at [redacted]

I am a Poshmark ambassador and top seller. Recently, I was accused of selling a replica Gucci Indy hobo, which is untrue. The bag was sold in June, and the buyer had it repaired before reselling it on Poshmark. Poshmark contacted me on 10/8, claiming the bag was not authentic, resulting in the suspension of my account. The issue lies with the alterations made by the buyer, potentially affecting the authenticity of the bag. Moreover, there is uncertainty if the bag the buyer sold was the one I originally sent. Poshmark suspended my account without investigating further and demanded $[redacted] through PayPal for the bag's return, but I have yet to receive it as of October 20. Despite numerous emails sent, there has been no response from Poshmark. I am a trustworthy seller and do not deserve this treatment. I request the prompt return of my bag and the reinstatement of my account.

I mistakenly shipped two items to the wrong buyers. Poshmark provided shipping labels for the buyers to exchange their items. The Coach wallet reached the correct buyer and was accepted. However, the Marc Jacobs bag has not been sent to its rightful owner yet. The sender mentioned losing the shipping label and has been giving conflicting responses regarding the shipment status. I contacted Poshmark for a new label on October 16th, but have not received a response. I am unsure if the bag has been shipped. I am requesting either a refund and the return of the bag or for it to be sent to the intended buyer, bisit. The buyers involved are eden_frost and bisit. Eden_frost received the Coach wallet, but bisit has not yet received the Marc Jacobs bag. I would appreciate a prompt resolution as it has been almost a week since I requested the new label.

I have a collection of shoes in 'my bundle' but need to view all my saved purchases. I have received emails from various vendors but none include a photo of my 'bundle'. It's essential for me to see all my chosen items together before deciding. I won't engage with each vendor individually until I can see the full selection to make my choices or offers. Please display my 'bundle' so I can make my purchase. This is my first time using Postmark, and I'm feeling frustrated as I've spent hours picking shoes. Kindly let me know if you can assist me with this request. If not, I am disappointed as other online stores allow me to view my 'cart'. Thank you for your help. - B. Marcum

Hello Poshmark Support, I am seeking help regarding an issue with a seller on your platform. I was interested in purchasing the LV Vavin GM bag from user aguy01. I encountered difficulties when the seller became uncooperative after I mentioned that I had the bag authenticated by Authenticatefirst.com for $30, as the bag was priced at $[redacted] and not verified by Poshmark. Once Authenticatefirst requested more pictures due to the unclear images on the website, the seller ceased communication, leading to the authentication process being incomplete. Additionally, the seller sent me a rude message before disappearing along with the bag. This experience has left me frustrated with the process on Poshmark. If Poshmark authenticated all items, it would prevent such issues for buyers. I am unsure of what resolution I am seeking, but I would appreciate some assistance from Poshmark regarding this matter. Thank you for your attention to this concern. Best regards, V. Lehner

Order number 5bbe313b58ce5b4a255a3c5c: I am frustrated because I have been attempting to return the item for the past 7 days. Please respond promptly, or I will have to contact my bank to address the issue. I purchased a Louis Vuitton Pouch for nearly $[redacted], expecting it to be in good condition. However, the item arrived damaged with significant signs of wear that were not disclosed in the listing. I have been trying to initiate a return for over a week with minimal communication beyond automated emails promising a response within 24 hours. Kindly facilitate the return process for a refund. I look forward to hearing from you.

I require assistance with canceling an order on Poshmark. I have reached out to them via email on their website, but so far, all I have received is an automated message and no further instructions on the next steps. My order number is 5bcb713d81bbc8817c9ec10e, and my username is blsd83. I was buying southbound candle wax from kaz433, with whom I am in contact for the cancellation process. We are both unsure how to proceed, so kaz433 suggested I contact Poshmark directly. The purchase was made on October 20. I noticed unfamiliar activity in my online banking on Sunday, which led to my account being overdrawn. I have asked kaz433 to cancel the order until I sort things out with my bank. I am stressed about the situation, and my bank is investigating. I have explained my situation to kaz433, who has agreed to the cancellation. I look forward to shopping with Poshmark again soon, but I need to resolve this matter first. Your assistance in canceling the order is greatly appreciated.

I recently received damaged jewelry from a buyer on Poshmark. Despite my efforts to reach out to Poshmark multiple times, I have not received a response regarding this issue. I am open to buyers returning items they are not satisfied with, but it is important that they do not damage or wear the items before returning them. I kindly request Poshmark to inform the buyer that the return is unacceptable. I am willing to cover the shipment fee to return the items to the buyer. However, I noticed that Poshmark has already refunded the payment for all four orders to the buyer, including one earring that was not returned. I take pride in the items I sell on Poshmark, and it is disheartening to encounter such a situation. I hope Poshmark can help resolve these cases involving this specific buyer and the damaged jewelry. I am feeling frustrated and seek assistance in resolving this matter. Thank you.

I recently received a message from a buyer named Jessica547 inquiring about a leather jacket I had up for sale. She requested to communicate via email at [redacted] instead of using Poshmark's messaging system. Jessica547 expressed interest in sending a cashier's check, asking for my address to mail it and my phone number for further communication. Although initially willing to proceed, I became suspicious of this transaction, suspecting it might be a scam. I informed her that I could only accept payment through Poshmark. Has anyone else encountered similar fraudulent schemes from buyers when selling items on this platform?