PoshMark Customer FAQ

We're sorry to hear you're having trouble reaching out to PoshMark. It's important to note that PoshMark's customer service team may experience high volumes of inquiries, which can cause delays in response time. Please ensure your email contains all necessary information such as your username, the issue you're having, and any supporting evidence that may speed up the process. For urgent matters, you can also try to reach out through PoshMark's social media channels as sometimes they can facilitate faster responses. Please remember, purchasing or bidding for items can only be done through the PoshMark app or website to ensure your transactions are secure.

It sounds like you might be having some problems with the payment process on Poshmark. Make sure you're logged into the correct account where you made your purchase. Payments are typically handled automatically via the method set up when you made the purchase, and you should not have to pay the seller directly. If you see "Error No Order Found," check your email for a receipt confirming your purchase. If you can't find a receipt, then the order may not have gone through. Try to make the purchase again, and if the issue persists, try clearing your browser's cache or using a different browser.

No, you don't have to put credit via Apple gift cards into Poshmark to make your first sale. The process to make a sale on Poshmark does not involve having to put any credit ahead of time. You simply list your items for sale, and when a transaction occurs, Poshmark will then handle the payment process. You will receive your funds after the buyer accepts the item, which they have up to three days to do after the item has been delivered. You can then withdraw your earnings from your Poshmark account. Remember, it's important to have a valid form of payment setup in your account for transaction purposes.

You can deactivate your PoshMark account by visiting your account tab on the Poshmark app and choosing 'Poshmark Support Center'. Then proceed to 'Manage Account Status' and click on 'Deactivate My Account'. In the drop-down menu, choose the reason for leaving and click 'Deactivate' to confirm. Please ensure you have no outstanding sales or purchases before deactivating, as deactivation will prevent you from receiving any earnings from completed sales and restrict access to purchase history.

We're sorry for the inconvenience. Poshmark typically asks users to contact support when there's an issue with processing a purchase, this may be due to a problem with your payment information, shipping address, or an internal system error. We recommend checking your payment and address details for accuracy first. If everything seems okay on your end, you'll need to reach out to Poshmark's customer support for further assistance as they can directly review and resolve any issues you are having with your account or purchase.