Yesterday I was playing Pokemon Go and had a connection error. I exited out of game the...

GetHuman-wcbst's customer service issue with Pokemon GO from January 2019

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The issue in GetHuman-wcbst's own words
Yesterday I was playing Pokemon Go and had a connection error. I exited out of game then signed back in to find I had been taken back to the very beginning of game when you first start by picking your team and setting up. There's no sign of my *** Pokemon or anything. It's all gone. But I'm still showing up on my moms friends list. I have autism and have forgotten my username and password. Pretty upset here. Can you please help me?
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Pokemon GO

Customer service issue
Reported by GetHuman-wcbst
Jan 3rd, 2019 - 4 mons ago
I have an issue with Pokemon GO too
Not resolved
Seen by 1 customer so far
Similar issue to 1878 others
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Timeline
GetHuman-wcbst started working on this issue
Jan 3rd 6:14pm