Hello, my son has changed his nickname on the account I let him use on my phone. The ac...

GetHuman1821629's customer service issue with Pokemon GO from December 2018

Help with my Pokemon GO issue
The issue in GetHuman1821629's own words
Hello, my son has changed his nickname on the account I let him use on my phone. The account is linked to my google account. He has changed it and I would like to have him change it back. He is *. Can we get a one time reset of the change nickname on the account linked to C*****@***.com. Please help. It would be a nice surprise for both of us for Christmas. Thank you.

GetHuman1821629 did not yet indicate what Pokemon GO should do to make this right.

How GetHuman1821629 fixed the problem
I emailed Pok*mon Customer service to explain that my son (* years old) had changed his nickname to something I didn’t (and actually he didn’t want) because he was being funny. You can only change your nickname on the game once. It took a day or so for them to get back but they were able to make it so that when he logged into the account it automatically prompted him for a new nickname. I was impressed as it happened over Christmas.
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Pokemon GO

Customer service issue
Reported by GetHuman1821629
Dec 24th, 2018 - 3 years ago
Fixed
GetHuman1821629 shared how to fix
Seen by 13 customers so far
Similar issue to 1823 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder

Timeline

GetHuman1821629 started working on this issue
Dec 24th, 2018 6:58am
GetHuman1821629 confirmed the issue is fixed. Hooray!
Dec 27th, 2018 3:11pm
GetHuman1821629 confirmed the issue is fixed. Hooray!
Dec 27th, 2018 4:20pm