Every time I go to appeal my ** day suspension it says the account and the email do not...

GetHuman1465799's customer service issue with Pokemon GO from November 2018

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Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
The issue in GetHuman1465799's own words
Every time I go to appeal my ** day suspension it says the account and the email do not match up... but the account and email are connected and I use that email to log in... it’s been *** days on my suspension and it still isn’t working. I’m getting frustrated because I also received this suspension while using the proper app. I was warned to not use the hack app so I deleted it and I was suspended ** days anyways. I was also receiving warnings after I deleted the app. My account is TehBestEvaKEB.... I just want my account to work again.
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Pokemon GO

Customer service issue
Reported by GetHuman1465799
Nov 1st, 2018 - a mon ago
I have an issue with Pokemon GO too
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Seen by 2 customers so far
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Timeline
GetHuman1465799 started working on this issue
Nov 1st 6:25pm