I completed about ** raids today for Moltres day, and only one shiny version appeared f...

GetHuman1113887's customer service issue with Pokemon GO from September 2018

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Help with my Pokemon GO issue
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Pokemon GO doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1113887 will need to dig through the advice provided by Pokemon GO, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1113887 can let us know if they help or not.
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The issue in GetHuman1113887's own words
I completed about ** raids today for Moltres day, and only one shiny version appeared for me. The one that did however, had a network error(*) pop up and then another error message saying cannot retrieve raid details (**-something). I clicked back on the gym, nothing. I forced closed my app like * times for the game to finally start working again, but now it just takes me to the lobby and after waiting, the battle starts, only to kick me out saying that I already completed the raid, but I can still rejoin another lobby. I caught the Pokemon, but it doesn't show up. I got the xp. But still no shinies. After participating in Zapdos day and not getting any shiny versions, doing another ** raids, I am disgusted with Pokemon go and I'm not sure I can continue putting money into this game.

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Pokemon GO

Customer service issue
Reported by GetHuman1113887
Sep 8th, 2018 - 2 years ago
Fixed
Seen by 2 customers so far
Similar issue to 896 others
0 customers following this
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Timeline

GetHuman1113887 started working on this issue
Sep 8th, 2018 8:06pm
GetHuman1113887 confirmed the issue is fixed. Hooray!
Sep 8th, 2018 8:07pm