How are you I having a problem I met all field research requirements to get raikou I wa...

GetHuman993967's customer service issue with Pokemon GO from August 2018

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Help with my Pokemon GO issue
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Pokemon GO doesn't have a customer phone number that is answered by an agent. Instead, GetHuman993967 will need to dig through the advice provided by Pokemon GO, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman993967 can let us know if they help or not.
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The issue in GetHuman993967's own words
How are you I having a problem I met all field research requirements to get raikou I was at the point of catching him when I ran out of pokeballs my only alternative was to run away I checked and I was still able to claim him so I soon as I got more pokeballs I went back in to the field research to capture him as soon as I go in and click on the field research price all I get is a blank screen I still hear the music playing if I touch the screen I get the sound of when you’re trying to capture a Pokemon out in the field I can’t even go back to the original screen because it has no option so I stay stuck here my only alternative is to shut down the app and re-Boot the game it the only way I’m able to play PLZ HELP Don’t want to miss my opportunity to catch raikou I’m new to Pok*mon GO and I would hate to be discourage from playing this wonderful game thank you so much
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Pokemon GO

Customer service issue
Reported by GetHuman993967
Aug 15th, 2018 - a yr ago
I have an issue with Pokemon GO too
Fixed
Seen by 16 customers so far
Similar issue to 612 others
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Timeline
GetHuman993967 started working on this issue
Aug 15th, 2018 9:53am
GetHuman993967 indicated the issue is not fixed yet.
Aug 15th, 2018 11:53am
GetHuman993967 indicated the issue is not fixed yet.
Aug 15th, 2018 11:54am
GetHuman993967 indicated the issue is not fixed yet.
Aug 15th, 2018 11:58am
GetHuman993967 indicated the issue is not fixed yet.
Aug 15th, 2018 12:02pm
GetHuman993967 indicated the issue is not fixed yet.
Aug 16th, 2018 1:19am
GetHuman993967 indicated the issue is not fixed yet.
Aug 16th, 2018 1:20am
GetHuman993967 indicated the issue is not fixed yet.
Aug 16th, 2018 4:54pm
GetHuman993967 indicated the issue is not fixed yet.
Aug 18th, 2018 8:02pm
GetHuman993967 indicated the issue is not fixed yet.
Aug 19th, 2018 3:51pm
GetHuman993967 indicated the issue is not fixed yet.
Sep 8th, 2018 11:17am
GetHuman993967 indicated the issue is not fixed yet.
Sep 8th, 2018 9:09pm