My family has * pokemongo accounts. Yesterday and today all * accounts crashed continuo...

GetHuman-mchapley's customer service issue with Pokemon GO from July 2018

7 views | 325 similar | 0 following
Help with my Pokemon GO issue
GetHuman-mchapley's next move: find and follow the right step-by-step guide.
Pokemon GO doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mchapley will need to dig through the advice provided by Pokemon GO, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mchapley can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Pokemon GO has better answers for you: Pokemon GO Help Center
The issue in GetHuman-mchapley's own words
My family has * pokemongo accounts. Yesterday and today all * accounts crashed continuously during the events.**We purchased pokecoins so my son could battle during the * hour Articuno raid. The game crashed and he didn't receive coins until event ended so he did nor get an Articuno. Account name: Chapley* email: *****@***.com. Game crashed while raiding on all * accounts - we didn't get extra raid passes to make up for it. **None of us were able to get a shiny as we kept getting kicked out! **Today my account again down almost half of the event. I purchased extra coins and bought **** coin box and again didn't get to really partipate as the game kept crashing.*Account mchapley email *****@***.com**In the past week between all * accounts I have spent more than $**.**MysKat - *****@***.com *Tchapley - *****@***.com*Chapley* - *****@***.com*Mchapley - *****@***.com**We love this game but are extremely frustrated and ready to quit playing. Both events were very disappointing as we were down trying to log back in more than we got to play. We have issues logging on to the game in our area so we drive ** minutes each way to go to a better site where more players are at.**I know we are not the only players who had connectivity issues. Will you be holding any other special events so the people who weren't able to get the special pokemon have a chance or reimburse us? We love playing but I do not want to waste money buying coins that are basically being wasted since the game crashes so frequently during the events that I am purchasing coins for.**Please let me know if you are going to compensate players in some way, like giving back raid passes for or refunding money?**Thank you,**Michelle Chapley*Acct: mchapley, TChapley, chapley* and MysKat

GetHuman-mchapley did not yet indicate what Pokemon GO should do to make this right.

How GetHuman-mchapley fixed the problem

We are waiting for GetHuman-mchapley to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Pokemon GO's attention and get better help faster. Tap below to get started.
Having Pokemon GO issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mchapley fixes it.
This email address isn't valid

Pokemon GO

Customer service issue
Reported by GetHuman-mchapley
Jul 8th, 2018 - 4 years ago
Fixed
Seen by 7 customers so far
Similar issue to 325 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder

Timeline

GetHuman-mchapley started working on this issue
Jul 8th, 2018 9:42pm
GetHuman-mchapley indicated the issue is not fixed yet.
Jul 8th, 2018 11:49pm
GetHuman-mchapley indicated the issue is not fixed yet.
Jul 8th, 2018 11:50pm
GetHuman-mchapley indicated the issue is not fixed yet.
Jul 9th, 2018 1:38am
GetHuman-mchapley indicated the issue is not fixed yet.
Jul 9th, 2018 11:18pm

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians