To whom it may concern, I logged into my Pok*mon go account this evening and received a...

GetHuman853852's customer service issue with Pokemon GO from July 2018

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Help with my Pokemon GO issue
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Pokemon GO doesn't have a customer phone number that is answered by an agent. Instead, GetHuman853852 will need to dig through the advice provided by Pokemon GO, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman853852 can let us know if they help or not.
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The issue in GetHuman853852's own words
To whom it may concern, I logged into my Pok*mon go account this evening and received a notice that my account “may have been using third party apps” and have been shadow banned. I am not sure if my account was hacked or perhaps something else. I have not been using anything that would be considered cheating that I am aware of. I do use the mobile hotspot from another device from time to time to save data but I don’t imagine that would caused this issue. I have subsequently changed my password but would like to have this ban released as soon as you are able as I have been looking forward to the upcoming community day. If you have any questions or comments please feel free to contact me. Thank you in advance for your time and attention to the this matter. **Regards, **Michael B

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Pokemon GO

Customer service issue
Reported by GetHuman853852
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 24 customers so far
Similar issue to 306 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder

Timeline

GetHuman853852 started working on this issue
Jul 6th, 2018 3:49am
GetHuman853852 indicated the issue is not fixed yet.
Jul 6th, 2018 6:01am