I completed a Raid this morning, ***. When I got the Enter Challenge screen, the game f...

GetHuman752062's customer service issue with Pokemon GO from June 2018

439 similar
0 following
Help with my Pokemon GO issue
How did GetHuman752062 do it?
Waiting to hear how GetHuman752062 fixed the problem to share with other customers.
The issue in GetHuman752062's own words
I completed a Raid this morning, ***. When I got the Enter Challenge screen, the game froze, forcing me to re-start. When I re-started, the raid had ended, and I lost everything--my chance to battle Latias, my raid pass, and now * revives to get my Pokemon back. This is particularly unfortunate, as I have yet to catch Latias in * attempts. And now that I am back at work, it is unlikely I ever will. I have been with the game since it opened and am at level **. I have spent at least two hundred dollars in poke coins over the pat two years. This is completely unacceptable! Ideally, I would like to have a Latias credited to my account for my Pokedex* I only need one. Barring that, I would want my raid pass and revives refunded. I cannot express just how frustrated I am to miss my final chance at a legendary because of a game glitch.
GetHuman752062 did not yet indicate what Pokemon GO should do to make this right.
I have an issue with Pokemon GO too
How GetHuman752062 fixed the problem
We are waiting for GetHuman752062 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Pokemon GO's attention and get better help faster. Tap below to get started.
Having Pokemon GO issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Pokemon GO email you?
This email address isn't valid
Follow this issue
See how GetHuman752062 fixes it.
This email address isn't valid

Pokemon GO

Customer service issue
Reported by GetHuman752062
Jun 5th, 2018 - 6 mons ago
I have an issue with Pokemon GO too
Seen by 2 customers so far
Similar issue to 439 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Game Name
Console Type
Game Version Type
Name of Account Holder
GetHuman752062 started working on this issue
Jun 5th 2:52pm
GetHuman752062 indicated the issue is not fixed yet.
Jun 5th 2:54pm
GetHuman752062 confirmed the issue is fixed. Hooray!
Jun 6th 4:08pm