I completed a Raid this morning, ***. When I got the Enter Challenge screen, the game f...

GetHuman752062's customer service issue with Pokemon GO from June 2018

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I completed a Raid this morning, ***. When I got the Enter Challenge screen, the game froze, forcing me to re-start. When I re-started, the raid had ended, and I lost everything--my chance to battle Latias, my raid pass, and now * revives to get my Pokemon back. This is particularly unfortunate, as I have yet to catch Latias in * attempts. And now that I am back at work, it is unlikely I ever will. I have been with the game since it opened and am at level **. I have spent at least two hundred dollars in poke coins over the pat two years. This is completely unacceptable! Ideally, I would like to have a Latias credited to my account for my Pokedex* I only need one. Barring that, I would want my raid pass and revives refunded. I cannot express just how frustrated I am to miss my final chance at a legendary because of a game glitch.
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Pokemon GO

Customer service issue
Reported by GetHuman752062
Jun 5th, 2018 - 6 mons ago
I have an issue with Pokemon GO too
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GetHuman752062 started working on this issue
Jun 5th 2:52pm
GetHuman752062 indicated the issue is not fixed yet.
Jun 5th 2:54pm
GetHuman752062 confirmed the issue is fixed. Hooray!
Jun 6th 4:08pm