Good afternoon! I'm contacting you because I am currently unable to reset my PTC passwo...

GetHuman-kadezaza's customer service issue with Pokemon GO from June 2018

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The issue in GetHuman-kadezaza's own words
Good afternoon! I'm contacting you because I am currently unable to reset my PTC password. On the last days I faced login problems in Pokemon Go and I contacted the support and was adviced to reinstall the game. I did it and then I asked for a password reset since my password was saved on the game. I even confirmed with Pokemon Go support team that my account is associated with the email that it was supposed to be. But now I'm facing a problem since when I try to reset the password on the website I get a message saying "Unable to find an account using the provided information". I would like to ask you if you could help me with this situation, since I have been unable to play since last tuesday!**I'm willing to give all the details about the account that you ask me. I even got all the emails from all the contacts with the Pokemon Go support and the PTC registration email. I can prove to you that the account is mine! So I would like to have my password reseted so that I could play Pokemon Go again.**Thank you very much for your kind attention!
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Pokemon GO

Customer service issue
Reported by GetHuman-kadezaza
Jun 4th, 2018 - a yr ago
I have an issue with Pokemon GO too
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Seen by 7 customers so far
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Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder
Timeline
GetHuman-kadezaza started working on this issue
Jun 4th, 2018 10:37pm
GetHuman-kadezaza indicated the issue is not fixed yet.
Jun 5th, 2018 9:25am