Good afternoon! I'm contacting you because I am currently unable to reset my PTC passwo...
GetHuman-kadezaza's customer service issue with Pokemon GO from June 2018
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Good afternoon! I'm contacting you because I am currently unable to reset my PTC password. On the last days I faced login problems in Pokemon Go and I contacted the support and was adviced to reinstall the game. I did it and then I asked for a password reset since my password was saved on the game. I even confirmed with Pokemon Go support team that my account is associated with the email that it was supposed to be. But now I'm facing a problem since when I try to reset the password on the website I get a message saying "Unable to find an account using the provided information". I would like to ask you if you could help me with this situation, since I have been unable to play since last tuesday!**I'm willing to give all the details about the account that you ask me. I even got all the emails from all the contacts with the Pokemon Go support and the PTC registration email. I can prove to you that the account is mine! So I would like to have my password reseted so that I could play Pokemon Go again.**Thank you very much for your kind attention!
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