I went to log in to my account one day and found that i was back at level *. i emailed...
GetHuman-katylamm's Hacked Account issue with Pokemon GO from April 2018
Help with my Pokemon GO issue
GetHuman-katylamm's next move: find and follow the right step-by-step guide.
Pokemon GO doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-katylamm will need to dig through the advice provided by Pokemon GO, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-katylamm can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Pokemon GO has better answers for you: Pokemon GO Help Center
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-katylamm's own words
I went to log in to my account one day and found that i was back at level *. i emailed customer service and got generic replies that the email address associated with my level ** account is something other than What i've always used to login. i've even got tons of emails from you guys to prove that my account was previously tied to my real email address. my user name is supermarketjedi. Please help me. these people are hacking everything. i can't even use the internet on any of my devices, except for mobile data. all of myaccounts and devices are hacked and there is a keylogger on my devices, so every time i change a password, they change it to something else so i am locked out of everything except my google. don't let me lose my pokemon account too!
GetHuman-katylamm did not yet indicate what Pokemon GO should do to make this right.
I have an issue with Pokemon GO too
How GetHuman-katylamm fixed the problem
We are waiting for GetHuman-katylamm to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.