Pokemon GO Customer Service

Contact Pokemon GO & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Pokemon GO. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting Pokemon GO, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

Pokemon GO: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Pokemon GO.
There's more!
Click below to show 1 more questions, answers, and complete guides to common Pokemon GO customer support problems.

Contacting Pokemon GO customer support

Below you can compare and contrast the 2 ways to contact Pokemon GO by looking at which ones are the fastest and which ones other customers recommend the most for solving Pokemon GO customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Pokemon GO across the following channels: Web, Email.

Phone number / contactWaitVotes
Online Help at com.
Customer Service
< 12 hrs309
pokemon-go-support@nianticlabs.com
Customer Service
< 12 hrs396

Recent reasons customers contacted Pokemon GO:

I can't log in and I can't reset my password but I know my email and username
I had a shiny Mewtwo and when I logged on it was gone I’m so upset.Can you please send...
I got singed out of my Pok*mon go account and when I went to sign by in it made a new o...
We need more common shiny Pok*mon. If you can do that thanks!*thhhhhhhhhhhhhhhhhhhhhhhh...
We need more common shiny Pok*mon. If you can do that thanks!
I have been playing Pokemon Go since it came out and since I came back from serving in...
have been playing Pokemon Go since it came out and since I came back from serving in th...
I got a warning and have a * day ban and I don’t understand why and want my account bac...
What do I do when I forgot my password my username my email for Pok*mon GO I don’t reme...

Help me with my issue

Does GetHuman work with Pokemon GO?

GetHuman does not work with Pokemon GO's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Pokemon GO at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Pokemon GO's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Pokemon GO at a Glance

Pokemon GO has no phone number
Pokemon GO has no chat option
Pokemon GO has 1 customer email
Pokemon GO has 1 help forumBEST
Pokemon GO has no twitter handle
Pokemon GO has no facebook page
Contact information overview

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