Plentyoffish Customer Service Issues

I need help with my account. It was created last night using [redacted], with the username Smalltownvalues. Around 11:40pm CDT on 3/26/[redacted], someone hacked into it while I was asleep. They changed the account name to Jeff08888 and switched the email to [redacted] Despite using a secure [redacted]-Bit password, I was hacked. I got a password reset email around 1:30am, which I tried but kept getting errors when logging in with the new email. I even tried to create [redacted] as a new Gmail account, but Google says it's already taken. I'm missing important notifications because I can't access the account. I paid $55 for this service yesterday, and now I can't use it. As an IT professional focused on Internet Security, this breach is alarming. Please resolve this issue promptly or provide a refund.

I have discovered that my profile has been hidden for over a year without my knowledge. Recently, on 3/30/[redacted], I received multiple emails informing me of messages sent to me. Upon checking, I realized that these messages were not sent by me. I promptly tried to reset my password, but when I attempted to log in with the new password, it did not match. Subsequently, I was logged out of the app on my phone and prompted for a 2-factor authentication that I couldn't complete due to the lack of text message capability on my landline. Furthermore, the system didn't recognize the landline number when I tried to confirm it. In light of these issues, I would like to remove all pictures from my profile and cancel it altogether since I am no longer in need of a dating app due to being in a relationship now. Thank you, Jenifer.

I have been a user of POF for many years. Around 6 months ago, I encountered an issue where the site stopped sending my "quick messages" without any apparent reason. While I can still log in with my password, browse potential matches, and attempt to send messages, they are not actually going through. Despite receiving a confirmation that my messages were sent, my inbox shows no record of them being delivered. This malfunction has rendered the site useless for me as the main feature is inoperable. It's frustrating to see that while the platform can flag inappropriate language – which I have never used – it fails to address this critical messaging problem. I have enjoyed using the site in the past to connect with others, but this issue has brought that to a halt. I am at a loss on how to fix this and any help or solutions would be greatly appreciated. Thank you.

I am facing issues with my POF account. The email tied to it was [redacted] with the username LovesRdrug. I upgraded recently and have proof of payment through PayPal if needed. Unfortunately, I can't access my account now as my emails have disappeared. This has happened before with my previous POF account. My password is secure. Strangely, my photos have been replaced by a female's, and I'm receiving messages from males. I'm concerned about the breach and would like guidance on how to proceed. I had been in contact with a woman on the app, and now I'm unable to access my account despite paying $51 for the upgrade. Any help would be appreciated.

This morning, I tried to access my account as usual through the app, but it prompted me to enter my username and password which then showed as incorrect despite multiple attempts. Even after restarting my phone, the issue persisted. A friend on POF informed me that when she clicked on my profile picture to message me, a profile named sweetloving 48 appeared instead of mine. This mix-up is preventing me from using the site effectively and potentially impacting my chances of connecting with others.

I would like to ensure that my PlentyOfFish subscription does not auto-renew. My POF account is Deepfried015. Please confirm my request promptly. The cancellation process seems hidden on your site, and I do not want unexpected renewal charges. I prefer to keep my profile in case someone contacts me. Thank you for your attention in stopping the auto-renewal linked to my Visa card. Regards, Mark Axel Johnson (DeepFried015) Email: [redacted] Phone: [redacted] Cell: [redacted]

I recently received a text message from a POF user on my mobile phone. About a year ago, I had subscribed but deleted my account before communicating with a woman. We were close to meeting up but had scheduling conflicts. I then unsubscribed and attempted to delete my profile. Despite this, nearly a year later, the woman claimed I messaged her on POF. As I haven't used the platform in almost a year, I believe someone is using my phone number fraudulently on the site. She even sent me a picture of the individual's POF account using my number. I have his picture and seek assistance in this matter. Thank you for your help. Best, M. S.

I have been using the POF website for years without any problems as a free user. Recently, I upgraded to a paid subscription and have been facing login issues. Initially, I couldn't log in using my usual email and password, receiving a message stating they didn't match. Despite changing my password to the same one, I could access the site. For the last 4 days, clicking the reset password button after entering my email doesn't prompt a password reset email. I'm frustrated with the ongoing login problems and expect them to be resolved promptly. If these issues persist, I would like to be compensated for the inconvenience as a paying member. Thank you. - J. F.

There seems to be a situation where someone used my phone number to create an account on your service fraudulently. They used a fake Facebook account pretending to be me, which I have no control over. I have reached out via email three times, but I keep receiving the same response without a resolution. I want to prove my identity to show that I did not create this account. Can you please assist me in resolving this issue promptly? My phone number is [redacted]. Thank you for your help.

My account was deleted by POF, and I'm trying to create a new one. On the page to activate my account, it asks for my phone number to keep it secure. After providing my number, they claim it's invalid. However, I assure you it is a valid number needed for verification. Can you help me create a new POF account since the old one was deleted? I've tried calling 1[redacted] and 1 [redacted] but had no luck as the service is poor. My email is [redacted] My number is [redacted] if you need to call, I will return the call if you leave a voicemail. It's frustrating dealing with this issue, and I hope to receive competent assistance to activate my account.

In the past three months, I've been charged by three different websites for a supposed free service linked to the POF dating site. Last night, ROKFEE.COM charged me $64.72, and the previous month, PEAK.COM and VIRTUFEE.COM charged me similar amounts. I contacted ROKFEE.COM this morning to address the unauthorized charge and requested a refund. According to POF, age validation is free, and I provided my credit card details for verification purposes only. I need clarification about the service rendered by ROKFEE.COM to prevent any future unexpected charges. I have also requested them to remove me from their records to avoid further incidents. Bogus.

I have recently been charged by three different websites in the past three months for a service that was supposed to be free on the POF dating site. Last night, ROKFEE.COM charged me $64.72. The previous month, PEAK.COM and VIRTUFEE.COM also charged me similar amounts. Today, I contacted ROKFEE.COM to dispute the charge and requested an immediate reversal of the $64.72 charge on my credit card. I also asked to be removed from their records to prevent any future charges. According to Plenty Of Fish, the age validation service for users over 18 is supposed to be free, requiring only a valid credit card for verification. I am seeking a detailed explanation of the services provided by ROKFEE.COM to better understand and avoid such unauthorized charges in the future.

I need assistance. I believe I was incorrectly banned from POF. I have always adhered to their guidelines and never behaved disrespectfully. Incident: When trying to respond to a message from a user on the site, my replies were not being displayed. Each time I typed a response, it appeared blank after sending. Days later, I found myself banned from the service without explanation. I am unable to locate a valid way to reach out to their support team. It is frustrating that POF lacks proper contact information. Resolution: I kindly request POF to review my account, confirm my compliance with their policies, and reinstate my access.

I was unexpectedly logged out of my account and now I'm unable to log back in as it says my username or password is incorrect. I've double-checked my login details and even tried the "Forgot Password" option, but I didn't receive the email to reset it. I've been trying to log in for the past three days with no luck. Can someone help me with this issue?

I am dissatisfied with the Premium service I paid for as all I am getting is notifications that my messages are being deleted without being read. This has caused me stress and frustration within the first week of using the service. I would like a refund credited back to my credit card for the amount paid. Thank you.

I have struggled with health issues and substance abuse while my peers have settled down and started families. I feel pressured to find a partner within a certain age range to start a family, as statistics suggest. I am concerned about the limitations on dating websites that restrict my options based on age. I fear the challenges of starting a family later in life due to fertility issues. I am looking for advice on how to navigate finding a suitable partner considering these factors. It seems unfair that women in their 30s and older may have different priorities regarding starting a family. I hope to find someone interested in a committed relationship leading to marriage and children. I understand the importance of taking time to build a strong foundation with a partner. I am open to dating younger women, as I feel I may have missed opportunities in my youth. As I continue to mature, my perspective on relationships evolves. I seek guidance on how to approach dating within the 24-30 age range.

I signed up for a $19 plan for one month last month. Recently, another payment was withdrawn from my account that I did not authorize. I've tried to contact you through messages with no response. I want the money refunded as I only intended to use the service for one month. I do not want to continue with the monthly payments. Please refund the money back to my account. If you need to contact me, reach me at [redacted] or [redacted]. My name is Edward, and I appreciate your prompt attention to this matter. Thank you.

When attempting to log in to the POF dating site to purchase a subscription, I encountered difficulties. After registering but not completing payment, I was greeted with a welcome message including my name. However, upon entering my information, the system indicated it was already in use, suggesting I provide different details as if registering anew. I could not locate a specific log-in option to access my account directly. I am inquiring about the steps needed to successfully log in to my account in order to proceed with purchasing a subscription.

I am experiencing repeated account deletion issues at POF HQ. Every time I try to sign in or reset my password, my account disappears shortly after. Despite following all guidelines, my account is banned, even though my profile adheres to the site's policies with no inappropriate content. I request assistance in restoring my access. I understand the frustration but aim to communicate calmly. Here is my correct email for contact: [redacted] I urge a prompt response to prevent negative reviews. Restoring account access is my primary concern.

Hello. I've been attempting to contact customer service at Plenty of Fish but haven't had any success. I'm seeking a refund on my subscription. Despite inputting all the necessary criteria such as age, distance, religion, and gender, I'm not getting suitable matches. Even individuals who don't match my preferences are appearing as potential matches. Despite marking them as not interested, they continue to appear again. I've only been on the site for a few days and have been trying to resolve this issue promptly. I've reached out through the welcome and billing emails but have yet to receive a response or any help. I insist on a full refund if I can't speak with a representative soon. Please respond within a day. Thank you.