My account that was created last night under *****@***.com was hijacked while I was sle...

GetHuman5895334's Hacked Account issue with Plentyoffish from March 2021

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Email address on the account, username on the account, and Name on the account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5895334's own words
My account that was created last night under *****@***.com was hijacked while I was sleeping. My account name that I set up was Smalltownvalues. At approximately **:**pm CDT ********* (while I was sleeping), someone hacked that account and changed my account name to Jeff*****. Then - they changed my email address from the above to *****@***.com. I use a ***-Bit password (I'm in IT) and they still hacked. I received a password reset email at about *:**am (again - while I was asleep). I did try to reset the password and try to login using the changed email address, but I get errors every time. I tried to setup *****@***.com as a Gmail account, and according to Google - it was set up by someone else overnight. I am receiving several notifications and I can't see them because I can't log in. C'mon - I just paid for this service last night - and now I can't use it. Please fix it or refund the $** I paid last night. I specialize in Internet Security and this is very serious.

GetHuman5895334 did not yet indicate what Plentyoffish should do to make this right.

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Plentyoffish

Hacked Account issue
Reported by GetHuman5895334
Mar 27th, 2021 - 4 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 7960 others
0 customers following this

Timeline

GetHuman5895334 started working on this issue
Mar 27th 11:35pm

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