* attempts have been made by POF to withdraw funds from my account.*I have not authoris...

GetHuman4305092's customer service issue with Plentyoffish from January 2020

Help with my Plentyoffish issue
The issue in GetHuman4305092's own words
* attempts have been made by POF to withdraw funds from my account.*I have not authorised these attempts and would appreciate this to cease immediately.*The card is in the name of Mr Alex Wilson and the number of the card concerned is **** **** **** ****.*At present this card is being blocked by the RBS Fraud Department. As a disabled and housebound person, the comsequences for myself are very serious, as I am unable to buy my food shopping or anything else at the current time. I look forward to hearing from you before midday today, so that I can do my business on line, I have to inform the RBS Fraud Department that no further transactions will be attempted from this account before they will release my card. I am pleading with you to sort this out as soon as possible, as I was only paid my benefits yesterday and desperately need to organise my food shopping as my cupboards and fridge are, currently, empty

GetHuman4305092 did not yet indicate what Plentyoffish should do to make this right.

How GetHuman4305092 fixed the problem
With help from RBS, the person involved in attempting to access my POF account in the Phillipines and charge my card for membership of POF will have every attempt denied by RBS. At no time did PoF act , on my behalf, to prevent this happening. This is, obviously, something I am extremely dissappointed about. Bing a disabled person who is NOT ALLOWED to fly anywhere due to having experienced DVT issues, I found it incerdible that POF could possibly believe that I had flown from England to the Phillipines and tried to make these purchases. My bank were, at least, extremely helpful and understood my points of view, whereas POF continue to insist, even to my bank, that the responsibility for the attempts at allocating the costs are MY FAULT and I should, therfore, PAY for this criminal activity. RBS are refusing any payments requested by POF and, for that security and safety, I am grateful. I will NOT be using any of POF's pay-for add-ons, and will, for now, only use the free services. This has been brought on by POF's attitude towards this issue and I WILL NOT RECOMMEND POF TO ANYONE WITHIN MY CIRCLE OF FRIENDS OR ACQUAINTANCES.
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Plentyoffish

Customer service issue
Reported by GetHuman4305092
Jan 29th, 2020 - a year ago
Fixed
GetHuman4305092 shared how to fix
Seen by 4 customers so far
Similar issue to 13403 others
0 customers following this
Items needed
Email address on the account
username on the account
Name on the account

Timeline

GetHuman4305092 started working on this issue
Jan 29th, 2020 8:39am
GetHuman4305092 confirmed the issue is fixed. Hooray!
Feb 1st, 2020 1:56pm
GetHuman4305092 confirmed the issue is fixed. Hooray!
Feb 1st, 2020 2:14pm

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