Hi,**I recently started receiving emails from POF as if I logged in. I haven’t logged i...

GetHuman4185475's Hacked Account issue with Plentyoffish from January 2020

Help with my Plentyoffish issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4185475's own words
Hi,**I recently started receiving emails from POF as if I logged in. I haven’t logged in in at least *yr. So I decided to login and when prompted to verify via text I realized that the phone number is not mine so I tried to edit but I have to know the number in order to edit. I’d like to verify my identity and log into the account so I can see if there’s been activity. I’m pretty sure at this point someone has hacked my page and is corresponding like they are me. I can verify any information except that number. It’s also a *** number which I don’t even think is the US country code. I also had someone contact me on Snapchat a couple of days ago saying they met me on a dating app and I told them to contact me on Snapchat. I just thought they were lying and didn’t think much of it but now it all makes sense. **Thank you**Thank you

GetHuman4185475 did not yet indicate what Plentyoffish should do to make this right.

How GetHuman4185475 fixed the problem
I sent an email to *****@***.com
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Plentyoffish

Hacked Account issue
Reported by GetHuman4185475
Jan 2nd, 2020 - a year ago
Fixed
Seen by 8 customers so far
Similar issue to 13265 others
0 customers following this
Items needed
Email address on the account
username on the account
Name on the account

Timeline

GetHuman4185475 started working on this issue
Jan 2nd, 2020 1:55am
GetHuman4185475 indicated the issue is not fixed yet.
Jan 2nd, 2020 11:52am
GetHuman4185475 indicated the issue is not fixed yet.
Jan 2nd, 2020 2:33pm
GetHuman4185475 confirmed the issue is fixed. Hooray!
Jan 3rd, 2020 3:10am

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