I have created a profile on POF as follows:*Username: IvanHercules*Email address: IvanH...

GetHuman-ivanhgo's Can't Login issue with Plentyoffish from August 2019

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The issue in GetHuman-ivanhgo's own words
I have created a profile on POF as follows:*Username: IvanHercules*Email address: IvanH.*****@***.com**There was no problem creating the profile or verifying my email address.**BUT when I attempt to login in I get a message "incorrect username or password".**I have tried logging in with my username and my email address - same result.**When I select "Forgot Password" I'm transferred to a page the asks for my email address and tells me it will send an email to reset my password - BUT I NEVER RECEIVE ANY SUCH EMAIL.**NOTES:** - I am receiving push messages from people who have seen my profile.** - A friend with a POF profile says my profile is visible.** - I noted my password carefully and I'm attempting to log in with this case-sensitive password.**QUESTIONS:** - Why can't I log in using my correct password?** - Why am I not receiving a password reset email when I select "Forgot Password"? ** - How do I resolve this issue?

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Plentyoffish

Can't Login issue
Reported by GetHuman-ivanhgo
Aug 20th, 2019 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 57676 others
0 customers following this
Items needed
Email address on the account
username on the account
Name on the account

Timeline

GetHuman-ivanhgo started working on this issue
Aug 20th, 2019 2:11am
GetHuman-ivanhgo confirmed the issue is fixed. Hooray!
Aug 20th, 2019 6:25am