Hi, I set up my acct but has never been able to access it. When I try it says that I ha...

GetHuman1186482's customer service issue with Plentyoffish from September 2018

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The issue in GetHuman1186482's own words
Hi, I set up my acct but has never been able to access it. When I try it says that I have no internet connection when I have. I’ve tried on my iphone & on my pc & have the same issues on both. I have tried uninstalling the app, turning phone off & back on & even phoned my service provider but still no luck. I’ve also checked the settings in my phone but couldn’t see anything obvious. When I tried to reset my password it said that I would be sent an email to follow a link but still no email arrived. I looked in my junk too but nothing apart from the email that was sent to say that my initial set up was successful. I have tried to close the acct down to set it back up but you need to log into do this but as I said I can’t do that either. I’m stuck with an acct that I can’t access. Please can you advise me on what to next? Thankyou.
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Plentyoffish

Customer service issue
Reported by GetHuman1186482
Sep 23rd, 2018 - 2 mons ago
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Timeline
GetHuman1186482 started working on this issue
Sep 23rd 8:45am