******** I received a text on my phone saying here is your verification code for your S...

GetHuman5964495's Hacked Account issue with Playstation from April 2021

Help with my Playstation issue
First: share to improve GetHuman5964495's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5964495 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5964495's own words
******** I received a text on my phone saying here is your verification code for your Sony account. ******. I did not do this nor my son. I noticed * different unauthorized transactions that occurred ******** all equaling up to $**.**. I know my son couldn't of done this because I have taken his PS* from him on ******** and I had the cords with me and we were out of town. I called Paypal and spoke with them about the situation and they said since I have an agreement with you all that I need to contact Sony. I have tried to call multiple times a day, but can not reach anyone. I have also tried to change the password to the account so he can have access to the PS* but I am not receiving any emails that will let me fix that issue. He isn't able to even get on it. Paypal said my account is compromised. My name is Felecia Jones phone number (***)***-****. Please help! Thank You

GetHuman5964495 did not yet indicate what Playstation should do to make this right.

How GetHuman5964495 fixed the problem

We are waiting for GetHuman5964495 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Hacked Account issue
Reported by GetHuman5964495
Apr 15th, 2021 - 4 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 44368 others
0 customers following this

Timeline

GetHuman5964495 started working on this issue
Apr 15th 5:37pm

Moving? We Make It Easy.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians