someone claimed my account on their ps* as primary abusing my account, kicking me off o...

GetHuman5291748's Hacked Account issue with Playstation from September 2020

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5291748's own words
someone claimed my account on their ps* as primary abusing my account, kicking me off of games and such. I tried to reset it but it says it can only be done once every six months, but I never did it in the first place. I tried contacting you once before and you told me basically to go **** myself.After contacting you a second time you sent me an email recently saying your call centers were open again. I called today *********and your call center was not open you liars. How do you intend on fixing this problem? Cause now and as of the past few months I have unsubscribed from playstation plus and will never purchase another game, your console will be nothing but a paper weight you won't earn another penny from me on unless you fix this ******** and at this point being the third time contacting you to resolve this issue on top of straight up lying to my face, I expect some sort of ACTUAL compensation($** or more store credit to go towards a game a *-*months playstation plus free,etc of equal value or greater) on top of just fixing*giving me exclusive access to MY ACCOUNT, because this is down right appalling

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Playstation

Hacked Account issue
Reported by GetHuman5291748
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 38188 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman5291748 started working on this issue
Sep 30th, 2020 6:45pm
GetHuman5291748 indicated the issue is not fixed yet.
Sep 30th, 2020 6:46pm
GetHuman5291748 indicated the issue is not fixed yet.
Sep 30th, 2020 6:46pm
GetHuman5291748 indicated the issue is not fixed yet.
Sep 30th, 2020 6:46pm
GetHuman5291748 indicated the issue is not fixed yet.
Sep 30th, 2020 6:46pm
GetHuman5291748 indicated the issue is not fixed yet.
Sep 30th, 2020 6:46pm
GetHuman5291748 indicated the issue is not fixed yet.
Sep 30th, 2020 6:46pm
GetHuman5291748 indicated the issue is not fixed yet.
Sep 30th, 2020 6:46pm
GetHuman5291748 indicated the issue is not fixed yet.
Sep 30th, 2020 6:47pm