So I logged in to my account this morning turns out *SV was activated which I never did...

GetHuman-asmankan's Hacked Account issue with Playstation from August 2020

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-asmankan's own words
So I logged in to my account this morning turns out *SV was activated which I never did. I tried logging in but it asked for a code sent to a number which is not mine because i never added one. I did receive an email regarding the two step verification but there wasn't an option of informing PS that it wasn't me. Since then I've been able to change my password and used DOB for verification. I was logged out from all my devices(phone and web). I have tweeted my issue to askplaystation but they haven't replied yet. I tried to recover my account via email but nothing is going through without a code. Can't even access the backup codes without verification code. I have screenshots available of the emails and also the last four digits of the number.

GetHuman-asmankan did not yet indicate what Playstation should do to make this right.

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Playstation

Hacked Account issue
Reported by GetHuman-asmankan
Aug 24th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 39612 others
0 customers following this

Timeline

GetHuman-asmankan started working on this issue
Aug 24th 2:25pm

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