My account got hacked, some guy I can even tell you guys his ip Adress Instagram and et...

GetHuman-danhusan's Hacked Account issue with Playstation from May 2020

Help with my Playstation issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-danhusan's own words
My account got hacked, some guy I can even tell you guys his ip Adress Instagram and etc he hacked me, he changed my email and password deactivated * step verification and activated his I don't have any chance of getting it back, my username is: xdd*Hunt*r you guys can even Chek the ip Adress it's a completely different login ip address I'm not lying. And look at the ps* build number name or whatever it's not the same. The email Adress you can contact me with is: *****@***.com and my phone number is: *** **** *******

GetHuman-danhusan did not yet indicate what Playstation should do to make this right.

How GetHuman-danhusan fixed the problem
I called playstation network support and they already helped me with everything shout-out to them it was so easy and didn't take long. They just wanted to know my playstation username and email the account was made with like what email it used to be and they wanted my ps* build number (look under your ps*) it's a small code with white and black and I guess you guys will find so yeah sadly this website took too long so I just went and called them also in my Country for some reason you can only call them from **:** till **:** or something also when you are calling them and a robot says that every customer is occupied just wait on that call I had to wait like ** minutes and then I got an employee!
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Playstation

Hacked Account issue
Reported by GetHuman-danhusan
May 19th, 2020 - 3 years ago
Fixed
GetHuman-danhusan shared how to fix
Seen by 6 customers so far
Similar issue to 58799 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman-danhusan started working on this issue
May 19th, 2020 7:05am
GetHuman-danhusan confirmed the issue is fixed. Hooray!
May 22nd, 2020 9:42am