Last night my playstation account was hacked into apparently making multiple fragulant...
GetHuman4193927's Hacked Account issue with Playstation from January 2020
Help with my Playstation issue
First: share to improve GetHuman4193927's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4193927 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4193927's own words
Last night my playstation account was hacked into apparently making multiple fragulant purchases with my creditcard, i only have one playstation in RI and the charges came from California. I do not give out my password. Im not sure if you can somehow take back the access to these games in return for my money back but that would be the best corse of action as far as i am concerned. All of the charges were made on **********, on the account linked to *****@***.com. i have no interest in these games and i did not make the purchase myself i have never had this happen with another gaming service and ive only had my playstation for * months its very discouraging. The games bought fragulantly from my accout are as followed: efootball PES ****, need for heat, chrash team racing refuled, GTA: premium edition, EA sports fifa ****, and mortal combat **. I have since changed my password, logfed out all devices linked to it and set up two step login.
GetHuman4193927 did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman4193927 fixed the problem
We are waiting for GetHuman4193927 to fix the problem and share the solution with the rest of us customers.
Please help with my Playstation issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Playstation customer problems.