Last night my playstation account was hacked into apparently making multiple fragulant...

GetHuman4193927's Hacked Account issue with Playstation from January 2020

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Before contacting them, items GetHuman4193927 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4193927's own words
Last night my playstation account was hacked into apparently making multiple fragulant purchases with my creditcard, i only have one playstation in RI and the charges came from California. I do not give out my password. Im not sure if you can somehow take back the access to these games in return for my money back but that would be the best corse of action as far as i am concerned. All of the charges were made on **********, on the account linked to *****@***.com. i have no interest in these games and i did not make the purchase myself i have never had this happen with another gaming service and ive only had my playstation for * months its very discouraging. The games bought fragulantly from my accout are as followed: efootball PES ****, need for heat, chrash team racing refuled, GTA: premium edition, EA sports fifa ****, and mortal combat **. I have since changed my password, logfed out all devices linked to it and set up two step login.

GetHuman4193927 did not yet indicate what Playstation should do to make this right.

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Playstation

Hacked Account issue
Reported by GetHuman4193927
Jan 3rd, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 53995 others
0 customers following this

Timeline

GetHuman4193927 started working on this issue
Jan 3rd, 2020 2:33pm