Hello,*for the last two weeks I was unable to connect to the PlayStation network, recei...

GetHuman-willxtu's customer service issue with Playstation from October 2019

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The issue in GetHuman-willxtu's own words
Hello,*for the last two weeks I was unable to connect to the PlayStation network, receiving the error code (NP-*****-*). One day for a brief time I was able to connect to ps* network, only to receive the same code the following morning.**Since then I* have tried every suggestion made by PlayStation and forum to fix the problem, but the problem continues.*Steps I have taken includes:**. Downloading system software update through safe mode*. Restarting router and ps**. Changing local IP address*. Port forwarding ps* with correct ports*the final step I took was to contact my Internet service provider. But since my PlayStation connects to the internet they said it the fault was not at their side.**I'm at a loss... and can't play some of my newly bought games due to problem**please help*Will*xtus

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Playstation

Customer service issue
Reported by GetHuman-willxtu
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 85373 others
0 customers following this

Timeline

GetHuman-willxtu started working on this issue
Oct 29th, 2019 3:17pm