I have been unable to log into my PSN account for the past two days now. I'm able to co...

GetHuman-xravenx's Account Access issue with Playstation from October 2019

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Before contacting them, items GetHuman-xravenx may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-xravenx's own words
I have been unable to log into my PSN account for the past two days now. I'm able to connect to the internet, but it tells me it fails to connect to the PSN. At first I thought it was something to do with my router blocking Sony's server IP since I have been DDOSed recently, so I reset both my router and my PS*. I have even contacted my ISP and they couldn't figure out any issues on their end. My little sister is able to log into my account from her PS*, but I'm still unable to from mine specifically, and if I'm connected to the WiFi from my phone I can't log in, but if I'm using data I can. I have multiple friends who are having the same issue starting from the exact same time that it started with me. Each time I try to log in I get the error code NP-*****-*.

GetHuman-xravenx did not yet indicate what Playstation should do to make this right.

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Playstation

Account Access issue
Reported by GetHuman-xravenx
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 84051 others
0 customers following this

Timeline

GetHuman-xravenx started working on this issue
Oct 27th, 2019 2:38am