I was trying to log into my playstation account and update my password because I had fo...

GetHuman-perrytdu's Account Access issue with Playstation from October 2019

Help with my Playstation issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-perrytdu's own words
I was trying to log into my playstation account and update my password because I had forgotten it over the years. After I was able to, successfully, find where I was to do the whole recovery process, I had to remember what DOB I put in since there were some weird age restrictions. I got that fixed, as well as remembered my password. However, now that I forgot it again, I want to change it. My problem is everytime I get the security question or DOB correct, it says "Password request has expired." I need some help to figure out what in the world is wrong with my account.

GetHuman-perrytdu did not yet indicate what Playstation should do to make this right.

How GetHuman-perrytdu fixed the problem
I was able to contact customer service and have someone assist me with my problem. Just called in between * am and * pm, and then I was all set to go. With my problem, I couldn't remember my security answer, password, or DOB since it was the wrong DOB. I can't change my DOB, but after talking to the service helper, named Christian, I was able to have my password reset and change my question to a much more reasonable one. Just make sure you have your email, account name, and irl name on hand for yourself, and probably the PS* serial number as well, if needed.
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Account Access issue
Reported by GetHuman-perrytdu
Oct 19th, 2019 - 3 years ago
GetHuman-perrytdu shared how to fix
Seen by 5 customers so far
Similar issue to 80682 others
0 customers following this
Items needed
Console Type
Email on Account
Date of Birth
Purchase Amount
Transaction Number


GetHuman-perrytdu started working on this issue
Oct 19th, 2019 8:38pm
GetHuman-perrytdu confirmed the issue is fixed. Hooray!
Oct 22nd, 2019 1:34am

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