Hello. My name is Jesus. Today I went to try and play a game with some friends. However...

GetHuman-jesuscga's Hacked Account issue with Playstation from October 2019

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Before contacting them, items GetHuman-jesuscga may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jesuscga's own words
Hello. My name is Jesus. Today I went to try and play a game with some friends. However when I try to log into my account it says that it wasn't able to connect. I check to see if any outages were going on and also checked my account status. When I check my emails I saw three separate emails. One stated that my online ID had changed to "sleeved-misprint." I had never authorized that change. The next email stated that the email to my account had also changed but I never authorized that either. Then it stated that a purchase of $** was made on my card that I again did not authorize. It was for the game Mortal Kombat II. I don't care about the lost money. I'll get a new card and I'll take care of that problem. I just want access to my account again. My original game ID was El*Zabato. I don't know what other information you need or proof that this is my account but I can have friends of mine vouch as well that this is my account.

GetHuman-jesuscga did not yet indicate what Playstation should do to make this right.

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Playstation

Hacked Account issue
Reported by GetHuman-jesuscga
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 79833 others
0 customers following this

Timeline

GetHuman-jesuscga started working on this issue
Oct 18th, 2019 4:13am

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