I recently got ahold of my PlayStation * again, and when i tried to log back into my Pl...
GetHuman3753699's customer service issue with Playstation from October 2019
Help with my Playstation issue
The issue in GetHuman3753699's own words
I recently got ahold of my PlayStation * again, and when i tried to log back into my PlayStation Network account, it did not allow me to. every time i re-enter the password, it says an error has occurred. The email the account is signed under belongs to my mother, as I made the account years ago with the help of some relatives. I would like to reset the password, to something i could remember, or change the email to one of my personal ones, instead of it being under my mothers’ email, as she does not recall the password for it either. I would enter the date of birth for the account, and it would say it was incorrect, though i know her date of birth and she has confirmed it for me.
GetHuman3753699 did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman3753699 fixed the problem
Instructions were to go to settings, then go to Initialization, and then choose restore settings to default. then press restore. this will get rid of the theme and some settings you have that could easily be set back without too much work. The playstation will restart, you should connect the controller to the PS* with a USB cable, and press the power button. you will have to re-enter your sign in id and password and it should work from there.
Please help with my Playstation issue
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