I recently got ahold of my PlayStation * again, and when i tried to log back into my Pl...

GetHuman3753699's customer service issue with Playstation from October 2019

Help with my Playstation issue
The issue in GetHuman3753699's own words
I recently got ahold of my PlayStation * again, and when i tried to log back into my PlayStation Network account, it did not allow me to. every time i re-enter the password, it says an error has occurred. The email the account is signed under belongs to my mother, as I made the account years ago with the help of some relatives. I would like to reset the password, to something i could remember, or change the email to one of my personal ones, instead of it being under my mothers’ email, as she does not recall the password for it either. I would enter the date of birth for the account, and it would say it was incorrect, though i know her date of birth and she has confirmed it for me.

GetHuman3753699 did not yet indicate what Playstation should do to make this right.

How GetHuman3753699 fixed the problem
Instructions were to go to settings, then go to Initialization, and then choose restore settings to default. then press restore. this will get rid of the theme and some settings you have that could easily be set back without too much work. The playstation will restart, you should connect the controller to the PS* with a USB cable, and press the power button. you will have to re-enter your sign in id and password and it should work from there.
Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Customer service issue
Reported by GetHuman3753699
Oct 12th, 2019 - 2 years ago
Fixed
GetHuman3753699 shared how to fix
Seen by 3 customers so far
Similar issue to 75987 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman3753699 started working on this issue
Oct 12th, 2019 7:23pm
GetHuman3753699 confirmed the issue is fixed. Hooray!
Oct 14th, 2019 11:25pm
GetHuman3753699 confirmed the issue is fixed. Hooray!
Oct 15th, 2019 2:44am