My PS* has got an error system software update *SU-*****-** I have tried the safe mode...

GetHuman3257973's customer service issue with Playstation from July 2019

Help with my Playstation issue
The issue in GetHuman3257973's own words
Turn it on ... My PS* has got an error system software update *SU-*****-** I have tried the safe mode but my controllers won’t connect I have tried restarting the PS* and the controllers but it’s just frozen I have tried and tried and the reason I have contacted is to see if u could guide me through it (If it’s possible and not able to fix where do I go to get data recovery and all of my data back cause if it’s broke and I can’t get my data back I will not buy a new one if I can I am willing to buy a new one thank you for your time
Because I could not do anything it was just stuck on error
I want it to be resolved and I want to be able to take it some where to get fixed but I don’t know where
I have been a customer since ps* and I have enjoyed my experience with Sony and PlayStation it has made my life wonderful
Yes safe mode and restart by the plugs
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Playstation

Ps*
Customer service issue
Reported by GetHuman3257973
Jul 16th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 55791 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman3257973 started working on this issue
Jul 16th, 2019 6:31pm
GetHuman3257973 indicated the issue is not fixed yet.
Jul 17th, 2019 4:25pm
GetHuman3257973 shared this issue with friends on Facebook
Jul 17th, 2019 4:26pm
GetHuman3257973 indicated the issue is not fixed yet.
Jul 17th, 2019 4:26pm
GetHuman3257973 indicated the issue is not fixed yet.
Jul 17th, 2019 4:33pm

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