I sent my PlayStation in for repair and my game was stuck inside the console. Which I c...

GetHuman-johobbs's customer service issue with Playstation from May 2019

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-johobbs's own words
I sent my PlayStation in for repair and my game was stuck inside the console. Which I checked yes to the paper they told me to fill out and told them that Far Cry * was stuck in it. When my PlayStation was returned my game was not in it. I called PlayStation to let them know my game was missing. So they said they sent it back by fedx on May ** *.**pm. To my old address which I called PlayStation to change the address to my new address. And my PlayStation was returned to my *** thatchers mill rd address. But not my game it was sent to my old address *** thatcher mill rd. I ask the people who live at the old address if they received it they said no. Why would PlayStation send my PlayStation back to my right address and send the game to my old address. I contacted fedx they said the shipping label was printed to *** thatchers mill rd not *** the right address. It’s not my fault that PlayStation sent my package to the wrong address and someone else signed for it and took it. I contacted fedx they said they only ship to where the label says. I contacted PlayStation earlier and they said there was nothing they could do. Even though they sent my package to someone else’s address. That just is right! Yes PlayStation it’s your fault for sending the package to the wrong address. All I want is for my sons game back. After I payed you $***.** to repair my console. The game should have been returned back with the game console.

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Playstation

Customer service issue
Reported by GetHuman-johobbs
May 21st, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 44594 others
0 customers following this

Timeline

GetHuman-johobbs started working on this issue
May 21st, 2019 6:01pm
GetHuman-johobbs indicated the issue is not fixed yet.
May 22nd, 2019 8:39pm