To start, I deleted my playstation account from the ps*. I read the risk info and In di...

GetHuman2257013's customer service issue with Playstation from February 2019

2 views | 32097 similar | 0 following
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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman2257013's own words
To start, I deleted my playstation account from the ps*. I read the risk info and In did not see anything about losing game files*saves. Than I re-entered my psn info and logged in. I opened monster hunter world by capcom, and it did not find a game save file I checked and it told me to make a new save. At that point I am frustrated because in your warning it did not say loss of game files. I spent over *** hours on the game and im really not in the mood to restart. This can be a capcom problem so I emailed them too. Another problem is that I share ps plus with my brother h**n** so I cant backup to cloud which I wish I could do because of the problem above, but I was using the online features fine for * months until today around *:** pacfic US time it stopped working. So I decided to delete my account on the ps* and re-add it to the ps* to make sure my brothers account h**n** was the primary because I cannot use his account because password locked. But because of my mistake and your guys problem with ps plus sharing problem, Ive been trapped in a hole with my problem above at the beginning. Things you may ask are you sure the ps plus is the primary account, YES IT IS. I really need you guys to try to retrive the data, im really frustrated. I will most likely call becuase I know it take along time for you guys to get to my email so still reply but I may have solved or been disappointed by the results by the time you read this. Sorry for the beefy email and I hope you can fix this.**Thank you**My PSN: Nelson***N*My brothers (The primary account): h**n****Sorry if bad grammer as im writing in frustration.

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Playstation

Customer service issue
Reported by GetHuman2257013
Feb 21st, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 32097 others
0 customers following this

Timeline

GetHuman2257013 started working on this issue
Feb 21st, 2019 6:25am

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