My young daughter accidentally purchased the Fornite Founder's Pack on **** for...

GetHuman2232777's customer service issue with Playstation from February 2019

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Help with my Playstation issue
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The issue in GetHuman2232777's own words
My young daughter accidentally purchased the Fornite Founder's Pack on **** for $**.**, still shows as pending in my bank account. She is to young to know what she was doing. We believed we had the appropriate lock and password set up to prevent this from potentially happening and are looking at it once again to prevent this again in the future. We are newer to Playstation so we are still trying to figure everything out. We are needing a full refund and will understandably delete the pack. We have been spending money on the Playstation Network and will continue to spend money over time. However, we will need to get this resolved in a timely manner. Thank in advance for your time and your help. **Ryan Phillips *My Playstation name is phillywilly***Phone number(s) on the account: **********, **********
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Playstation

Customer service issue
Reported by GetHuman2232777
Feb 18th, 2019 - 8 mons ago
I have an issue with Playstation too
Not resolved
Seen by 6 customers so far
Similar issue to 31741 others
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Timeline
GetHuman2232777 started working on this issue
Feb 18th 3:15pm