I previously bought black ops * when I got it in a bundle with the ps* I downloaded it...

GetHuman1974935's customer service issue with Playstation from January 2019

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The issue in GetHuman1974935's own words
I previously bought black ops * when I got it in a bundle with the ps* I downloaded it onto the ps* then when I bought a ps* pro I transferred all the data including black ops * on to it then I returned the ps* with black ops * as it came with it in a bundle.... I then decided I wanted the game so I bought it digitally thinking that I would be able to play it immeditely but I was wrong in order to play it it was wanting me to insert my disk for black ops *... because I have not downloaded the digital version of the game that I just bought I could not play it even though I have the files on the ps* from when I owed it on disk... so I went to game and bought black ops * on disk as it was ** pounds cheaper than **.** pounds I was assuming that I could get a refund for it as I have not downloaded the digital version that I just bought because if I had then I would be able to play it with out a disk but I still can't it wants me to download it but I know that If I do that I will not be able to get a refund... But when I contacted ps* about it after spending ages putting in my details after a couple of days they tell me that I cannot get a refund as i have dowloaded the game but I have not downloaded the digital version that I just bought or else I would be able to play if with out the disk.. the only thing I have downloaded it the disk download that I did ages ago when I got black ops * in a bundle... so there is no point in my having the digital version if it wants me to download all the data that I already have on my ps* in order to play with out a disk... I would like a refund for the digital version as I have not downloaded it or else I would be able to play it and I have deffiently not started downloading it so I should be able to get a refund I believe that they have just seen that I have black ops * dowloaded so they think that I have dowloaded the digital version when I have already had the disk version dowloaded a while before I purchased the digital.. thanks for the help
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Playstation

Customer service issue
Reported by GetHuman1974935
Jan 16th, 2019 - 9 mons ago
I have an issue with Playstation too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman1974935 started working on this issue
Jan 16th 9:45am