Hi,**I received a promotional email from you offering **% off Fifa ** as a loyal custom...

GetHuman-russjay's customer service issue with Playstation from October 2018

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The issue in GetHuman-russjay's own words
Hi,**I received a promotional email from you offering **% off Fifa ** as a loyal customer.**To receive the discount the game needed to be downloaded through a previously owned version of the game on the PlayStation *.**I've just talked my * year old son through the download process over facetime as explained in the email - I am away with work and the game is a half-term treat - but I've just received an email for the purchase and I've been charged the full amount of £**.**.**Please can my debit card be refunded the **%, which amounts to £**.** *we are a family of limited means and this is a substantial amount to us***I look forward to hearing you at your earliest convenience.**Many Thanks*Mr Joseph**P.s. the discount period expires tomorrow on **th of October.

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Playstation

Customer service issue
Reported by GetHuman-russjay
Oct 23rd, 2018 - 3 years ago
Fixed
Seen by 10 customers so far
Similar issue to 8847 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman-russjay started working on this issue
Oct 23rd, 2018 9:02am
GetHuman-russjay shared this issue with followers on Twitter
Oct 23rd, 2018 9:02am
GetHuman-russjay indicated the issue is not fixed yet.
Oct 23rd, 2018 1:41pm
GetHuman-russjay indicated the issue is not fixed yet.
Oct 28th, 2018 8:04pm

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