As of this morning my PlayStation cannot connect to the internet. I have been using thi...
GetHuman-aubeaust's customer service issue with Playstation from October 2018
2 views | 8620 similar | 0 following
Help with my Playstation issue
First: share to improve GetHuman-aubeaust's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-aubeaust's next move: talk to Playstation when they open.
Playstation's call center is closed now. We will send GetHuman-aubeaust a reminder to call them when they open. Nothing to do for now but wait!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-aubeaust may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-aubeaust's own words
As of this morning my PlayStation cannot connect to the internet. I have been using this wifi set up for several days and suddenly it has stopped. It can reach the SSID but cannot obtain the IP address and gives errors like: CE-*****-*. I haven’t had any issue before today with the connection on this system before today. All my other internet capable devices connect to the wifi without difficulty. I have restarted the PS*, and have rebuilt the database. I would prefer not to factory reset the PlayStation as I have no way to back up my save files but if that’s what I have to do then so be it. I rent a room in a house and I don’t believe I have access to the router for the internet but I can ask my landlord for assistance. Thanks in advance
GetHuman-aubeaust did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman-aubeaust fixed the problem
We are waiting for GetHuman-aubeaust to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Playstation customer problems.