As of this morning my PlayStation cannot connect to the internet. I have been using thi...

GetHuman-aubeaust's customer service issue with Playstation from October 2018

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The issue in GetHuman-aubeaust's own words
As of this morning my PlayStation cannot connect to the internet. I have been using this wifi set up for several days and suddenly it has stopped. It can reach the SSID but cannot obtain the IP address and gives errors like: CE-*****-*. I haven’t had any issue before today with the connection on this system before today. All my other internet capable devices connect to the wifi without difficulty. I have restarted the PS*, and have rebuilt the database. I would prefer not to factory reset the PlayStation as I have no way to back up my save files but if that’s what I have to do then so be it. I rent a room in a house and I don’t believe I have access to the router for the internet but I can ask my landlord for assistance. Thanks in advance

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Playstation

Customer service issue
Reported by GetHuman-aubeaust
Oct 21st, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 8620 others
0 customers following this

Timeline

GetHuman-aubeaust started working on this issue
Oct 21st, 2018 11:31pm