Before contacting them, items GetHuman-tfsidesw may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-tfsidesw's own words
Somehow someone hacked into our phone, internet, my tv, PlayStation account. I was always signed into my PlayStation account. My searches on my tv with YouTube were different after I had trouble with it. I also had trouble turning on my PlayStation *. I tried signing into my PlayStation network which was always signed in wouldn’t work. I’ve been hacked before and I know someone is pooking around still. The email I had with the PlayStation network was *****@***.com. Can I fix the problem or do I need to talk to someone? It seems like I can play the few games I bought, but can I play the games with the downloadable characters I bought? Can I start a new account with what I bought? It was characters for Transformers games. Thanks. John
GetHuman-tfsidesw did not yet indicate what Playstation should do to make this right.
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