When I signed up * months ago for planet fitness account I was not told that they would...

GetHuman-tara_eli's Complaint issue with Planet Fitness from August 2019

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The issue in GetHuman-tara_eli's own words
When I signed up * months ago for planet fitness account I was not told that they would be taking out an annual fee in a few months. So today I looked at my account and it was overdrawn by $** because they took out an additional amount of money without letting me know. When I signed up for the membership a person went over everything with me except this period I work very hard for my money and I don't need my bank account to be overdrawn by a gym. I expect them to give full disclosure and tell me of any charges that will be coming up. I contacted headquarters and they told me there was nothing they could do about the refund but to call the location that I go to and they could refund my money. Upon arriving to the holiday Florida location I was told by the manager she does not give refunds and that she has To send in a request which was not what was discussed with me through headquarters. I cancel my account because I am not going to have anybody taking money out of my account that is not authorized

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What Is the Planet Fitness Cancellation Policy?How Do I Join Planet Fitness?How Do I Cancel My Planet Fitness Membership?How Do I Freeze My Planet Fitness Gym Membership?How Do I Move My Planet Fitness Membership?
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Planet Fitness

Complaint issue
Reported by GetHuman-tara_eli
Aug 2nd, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1909 others
0 customers following this

Timeline

GetHuman-tara_eli started working on this issue
Aug 2nd, 2019 5:36pm