I got a membership with planet fitness on July **th ****, the last day to sign up for...

GetHuman-jazzello's Overcharge/Strange charge issue with Planet Fitness from August 2019

Help with my Planet Fitness issue
First: share to improve GetHuman-jazzello's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jazzello may need:
Account holder name, Membership number, Email address on the account, and Billing address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-jazzello's own words
I got a membership with planet fitness on July **th ****, the last day to sign up for $*, and it said as I was signing up that my next billing statement would be August **th ****. I got notification of the $*.** charge on July **th, and then on July **th I was charged $**.**. I went to a close planet fitness that wasn’t my home hub, and they told me that I was correct and that I shouldn’t have been charged until August **th, but because they were not my home hub they couldn’t do anything. I went to my home hub and they said that I was charged for the **th of July and that was right, and that the $* sign up was false advertisement and we get charged for both. I either need my money back for the mistake, or I need to end my membership because I am highly unsatisfied by this and the fact that I’m being told two different things.

GetHuman-jazzello did not yet indicate what Planet Fitness should do to make this right.

How GetHuman-jazzello fixed the problem

We are waiting for GetHuman-jazzello to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Planet Fitness customer problems.
What Is the Planet Fitness Cancellation Policy?How Do I Join Planet Fitness?How Do I Cancel My Planet Fitness Membership?How Do I Freeze My Planet Fitness Gym Membership?How Do I Move My Planet Fitness Membership?
Do you have a customer issue as well?
We can help you get Planet Fitness's attention and get better help faster. Tap below to get started.
Having Planet Fitness issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Planet Fitness

Overcharge/Strange charge issue
Reported by GetHuman-jazzello
Aug 1st, 2019 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 1883 others
0 customers following this


GetHuman-jazzello started working on this issue
Aug 1st, 2019 12:41am

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians