I got injured and immediately put my membership on hold so I would not be charged. I th...

GetHuman-hmarille's Complaint issue with Planet Fitness from April 2018

5 views | 797 similar | 0 following
Help with my Planet Fitness issue
First: share to improve GetHuman-hmarille's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Planet Fitness help.
The issue in GetHuman-hmarille's own words
I got injured and immediately put my membership on hold so I would not be charged. I then realized that a) I was continuing to be charged and b) I was being charged wayyy more than the black membership cost that they advertise everywhere. I called and explained the problem again and they ensured me a refund (which I never got). Then I went in and spoke to a manager in person and they said they do not give out refunds but they had just paused my membership and I was STILL being charged. If this continues to happen my next step is to sue planet fitness for fraudulent charges. This is ridiculous and I demand to speak to Planet Fitness headquarters immediately before this situation turns real bad real fast. *My name is Hannah Marilley. Please Call me ASAP at ***-***-****.

GetHuman-hmarille did not yet indicate what Planet Fitness should do to make this right.

How GetHuman-hmarille fixed the problem

We are waiting for GetHuman-hmarille to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Planet Fitness's attention and get better help faster. Tap below to get started.
Having Planet Fitness issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-hmarille fixes it.
This email address isn't valid

Planet Fitness

Complaint issue
Reported by GetHuman-hmarille
Apr 28th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 797 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account


GetHuman-hmarille started working on this issue
Apr 28th, 2018 9:32pm

Moving? Compare and Schedule Free.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians