I got injured and immediately put my member****p on hold so I would not be charged. I t...

GetHuman-hmarille's complaint issue with Planet Fitness from April 2018

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The issue and preferred resolution, in GetHuman-hmarille's own words:
I got injured and immediately put my member****p on hold so I would not be charged. I then realized that a) I was continuing to be charged and b) I was being charged wayyy more than the black member****p cost that they advertise everywhere. I called and explained the problem again and they ensured me a refund (which I never got). Then I went in and spoke to a manager in person and they said they do not give out refunds but they had just paused my member****p and I was STILL being charged. If this continues to happen my next step is to sue planet fitness for fraudulent charges. This is ridiculous and I demand to speak to Planet Fitness headquarters immediately before this situation turns real bad real fast. *My name is Hannah Marilley. Please Call me ASAP at ***-***-****.
I trust that Planet Fitness will make this right and come up with a resolution that is fair.
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Planet Fitness

complaint issue
Reported by GetHuman-hmarille
Apr 28th, 2018 - 3 mons ago
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GetHuman-hmarille started working on this issue
Apr 28th 9:32pm