Promptness of producing pizzas.* In Aug **** I ordered a pizza for pick up. The pick up...
GetHuman3837694's customer service issue with Pizza Hut from October 2019
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The issue in GetHuman3837694's own words
Promptness of producing pizzas.* In Aug **** I ordered a pizza for pick up. The pick up time was **-** min. I arrived in about ** min. While waiting another customer was very upset her pizzas for a boy's football team were not ready as promised. The manager's excuse was a staffing issue. Two people had not shown up for work. The manager offered no method of remediation except to wait. I finally got my pizza after ** minutes.*On ******** I ordered a pizza on-line with a **-** minute pickup time. I arrived at the ** minute mark and was met by a customer storming out the door because their pizza was not being produced in a timely manner. I looked at the score board which showed my order would be ready in ** min. I expressed my displeasure to the manager who, once again, blamed the wait on staffing issue. Another customer who was waiting on theirs expressed the same displeasure. Finally, after ** minutes the scoreboard showed my pizza was being made. The process time was as usual but the scoreboard showed my pizza as being ready for an additional ** minutes before given to me. What I got was a pizza that had been sitting on the counter for ** minutes and was cold. Then as part of the manager's apology she called me "sweet heart". I told her I was offended, I was NOT her sweet heart and not to call me that. I will tell PIzza Hut the same thing I told her, I will NOT be back in this store as long as she is manager!!*This store*franchise owner is loosing a LOT of business because of this manager's incompetence. *Too many people are walking out mad about their orders!!!
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