I placed an order on **th Oct. **** at **:** through pizza Hut app. My order got confir...

GetHuman3769153's customer service issue with Pizza Hut from October 2019

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The issue in GetHuman3769153's own words
I placed an order on **th Oct. **** at **:** through pizza Hut app. My order got confirmed and it was supposed to get delivered to me at **:**. By around **:** I got a call from your Vasant vihar branch, Your staff Sunil said that he will not deliver my order at Dlf Promenade mall because dlf promenade doesn't fall under his area. I ordered those pizzas for my teammates those who were supposed to work all night in the store. I politely asked him that I never called any store to place my order I did it online. So it's not my fault and I can't ask my staff to stay hungry and work all night. Very rudely he said that it's not my problem this is the problem created by Pizza Hut. The time I got a call from your staff I was expecting that I'm speaking to someone from pizza Hut not a random person but his statement changed my opinion about pizza Hut and it's service. He also stated that this is your problem created by pizza Hut and I don't care how you get it resolved. Then I called your customer care no. (***********). Some Manoj picked up the call I told him the complete scenario and asked him to place my order again. He said that orders can't be placed after **pm. I told him the complete scenario again and requested him to resolve it because I placed order at **:** and it has got confirmed as well. *I believe if I'm giving confirmation for some order , now it becomes my responsibility to deliver it on time. But your staff Sunil from Vasant vihar store already disappointed me and customer service also refused to help. They just said that they can't place my they can just raise the complaint to the respective store. He told me that he has taken my complaint and shared it with the store. He also promised me that I'll get a call back from the store in next *-**mins. but till now I have not got any call. I even asked him what should I do if they don't call me back, he said that I'm promising you that you will get call for sure. *I have never expected this type of service from Pizza hut. Pizza hut is not even stable on it's words. I used to be a great fan of Pizza hut, but yesterday was my last experience with pizza hut. *Still expecting some positive revert. *Order Details:*Contact no. : ***********Name : Pranav*Email: gupta.P*****@***.com*Order date and time: **th Oct. ****, **:**

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Pizza Hut

Customer service issue
Reported by GetHuman3769153
Oct 15th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 2992 others
0 customers following this

Timeline

GetHuman3769153 started working on this issue
Oct 15th, 2019 3:02pm

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