Our law office has had a postage meter with Pitney Bowes for more than ** years, it is...

GetHuman759426's customer service issue with Pitney Bowes Inc. from June 2018

Help with my Pitney Bowes Inc. issue
The issue in GetHuman759426's own words
Our law office has had a postage meter with Pitney Bowes for more than ** years, it is a K *** series, recently it started displaying "low battery" warning, it still works if you hit the C to clear it. So after hours on line and on the phone, we finally got a person to answer this question and was told that we needed a new machine that the battery could not be replaced. So they mailed a new 'self" install meter that looked very complicated to "self install" the decision was made to wait until our funds were closer to exhaustion. During this process, I received a call from your representative Mandy Varner regarding our service Contract. She took my email and emailed with me for * days regarding the contract details. She assured me*our office of details relating to the contract verbally. After electronically signing the contract renewal, we received a call from Joshua Klug a technician from Pitney Bowes regarding the install of our new meter. I was surprised but also pleased and verified with him regarding same. He set an appointment for an 'install of our meter' on June * at ** am. he called at approximately * pm on June * to explain he had an emergency and rescheduled the install for Wednesday @ * PM. He said this install will take approximately ** minutes. Again he did not show up for the scheduled install, but this time he did not contact us as to why. So I spent **** hours on the phone today before finally speaking with James one of your representatives who assured me that Joshua would be installing our machine on June * between our business hours of *AM to * PM UTC time in Indiana, United States of America. Thank you for your time and my company's time. We hope this is resolved tomorrow so that we can move forward, this has been a very disappointing experience to say the least.
GetHuman759426 did not yet indicate what Pitney Bowes Inc. should do to make this right.
I have an issue with Pitney Bowes Inc. too
How GetHuman759426 fixed the problem
We are waiting for GetHuman759426 to fix the problem and share the solution with the rest of us customers.
Please help with my Pitney Bowes Inc. issue
Do you have a customer issue as well?
We can help you get Pitney Bowes Inc.'s attention and get better help faster. Tap below to get started.
Having Pitney Bowes Inc. issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Pitney Bowes Inc.

Customer service issue
Reported by GetHuman759426
Jun 7th, 2018 - a yr ago
I have an issue with Pitney Bowes Inc. too
Fixed
Seen by 8 customers so far
Similar issue to 382 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address
Timeline
GetHuman759426 started working on this issue
Jun 7th, 2018 1:25pm
GetHuman759426 indicated the issue is not fixed yet.
Jun 7th, 2018 1:25pm
GetHuman759426 indicated the issue is not fixed yet.
Jun 8th, 2018 2:29pm
GetHuman759426 indicated the issue is not fixed yet.
Jun 8th, 2018 2:44pm
GetHuman759426 indicated the issue is not fixed yet.
Jun 11th, 2018 11:48am