I believe we had a change in carriers as a couple of months ago our paper started being...

GetHuman1187069's customer service issue with Philadelphia Inquirer from September 2018

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The issue in GetHuman1187069's own words
I believe we had a change in carriers as a couple of months ago our paper started being left in the driveway to the side of our house as opposed to below our front steps as it has been every day for many years. Since the change, every day it rains, our paper, despite being wrapped in a thin plastic bag, is completely drenched whenever there is any rain, not just heavy rain and it is un readable. I think when bagging with the thin bags he is breaking holes into it and rain is getting in as it comes down our driveway. the plastic the old carrier used to use was also thicker and he often double bagged. if this isn't resolved, I will cancel my subscription which I would prefer not to do.
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Philadelphia Inquirer

Customer service issue
Reported by GetHuman1187069
Sep 23rd, 2018 - 3 mons ago
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GetHuman1187069 started working on this issue
Sep 23rd 2:25pm