Pegasus Airlines Customer FAQ

Yes, it's possible to transport your dog in the cargo hold with Pegasus Airlines. The airline allows pets in the cargo hold for both domestic and international flights. The total weight of the pet and its container must not exceed 32 kg and the weight of the container itself should not exceed 8 kg. Therefore, if your dog and its container weigh 9 kg together, it falls within the acceptable weight range. Please note that transportation of pets requires a fee, and it's important to secure and properly label your pet's crate. It's also crucial to ensure that your pet is comfortable and safe for the journey.

If you've missed your Pegasus Airlines flight, you should contact the airline as soon as possible. Please note that the airline recognizes that unforeseen circumstances can arise, but generally, tickets are non-refundable if you miss the flight without prior notification. If the missed flight is due to the airline's fault, such as a change in flight schedule, customers will be offered a seat on the next available flight or will be refunded. If you have travel insurance, check your policy details to see if you can claim a missed flight through them. It's always best to proactively communicate with Pegasus Airlines in the event of complications.

Yes, you can enter the international departure area at the airport 8 hours prior to your flight departure time. However, please note airport regulations can vary by location. You should check the opening hours of the check-in counters and security controls at your departure airport to confirm when you can proceed through to the departure area. This ensures that you are able to pass through customs and immigration without issue. It’s recommended to arrive at least 3 hours prior to your international departure time with Pegasus Airlines to allow for all necessary procedures.

If a passenger does not have a surname, you can use the title "Mr" or "Ms" as the surname while booking the flight. This is common practice for many airlines, including Pegasus Airlines. It is always the passenger's responsibility to provide accurate details during the booking process to avoid any potential complications or confusion at the airport.

In order to correct any personal information such as your date of birth on your reservation with Pegasus Airlines, it is important that you reach out to Pegasus Airlines' customer service directly. They have the necessary tools to access your booking and make vital changes to your personal data. It is essential to provide correct information to prevent problems during your trip, especially for international travel. Please ensure you have the correct reservation details and your identification ready when you contact them.